Terms of service

Who you are dealing with

TechBeat Solutions is operated by TechBeat LLC, a limited liability company in Florida, United States. Where these terms say "we" or "us" they mean TechBeat LLC. Where they say "you" they mean the business or person using TechBeat Solutions.

You can reach us at jacob.putnam@techbeatsolutions.com about anything on this page.

What we agree to do

We build software to an agreed scope: usually a website, a set of business tools, or a system built around how your business runs. What is included is whatever we set out in writing before starting, in a quote, a proposal or an email.

Where you also pay a monthly amount, that covers hosting, security updates, backups and the ongoing support described when you signed up.

Changes to a project

If you want something that was not in the agreed scope, tell us and we will quote it. Small things we usually absorb. Anything that changes the size of the job gets a price before it is started, never after.

If we hit something that makes the agreed scope impossible or much larger than either of us thought, we will stop and tell you rather than quietly running up a bill.

Paying

Project work is usually a deposit to start and the balance as agreed. Ongoing work is billed monthly in advance. Payments are handled by Stripe; we never see or store your full card number.

A deposit reserves time and pays for work that starts immediately, so it is not refundable once work has begun. Where a deposit also covers your first month of ongoing service, we say so at checkout and on the invoice.

If an invoice goes unpaid we will tell you before anything is suspended.

Who owns what we build

When you have paid for it, the site or system we built for you is yours. That includes the design, the content and the configuration specific to your business.

What stays ours is the general tooling underneath: the shared components, libraries and internal systems we use across every client. You get the right to use those as part of what we built you, for as long as you use it.

Content you provide stays yours. Your logo, photographs, copy and customer data were never ours, and we will hand back a copy whenever you ask.

You confirm that you have the right to use the content you give us. If somebody claims otherwise about material you supplied, that is your responsibility rather than ours.

Your customers' data

Some of our tools hold information about your customers: contacts, bookings, inquiries and payments. That information belongs to you and your customers, not to us.

We handle it on your instructions, to run the service you are paying for, and for nothing else. We do not sell it, we do not use it to market to your customers, and we do not use it to train anybody's AI models.

How we protect it, how long we keep it, and what happens when you leave are set out in our privacy policy.

Stopping

Either of us can end an ongoing arrangement with 30 days written notice. Project work can be stopped at any time; you pay for the work done up to that point and we hand over what has been produced.

When we part company we will give you an export of your data, help move your domain and hosting to wherever you want it, and not hold anything hostage.

Things we do not promise

We build and run software, and software has faults. We do not promise that a site or a tool will be available without interruption, or free of every error. We do promise to fix what breaks, and to tell you honestly when something is broken.

We are not responsible for a failure of a service we do not run, such as your domain registrar, your email provider, a payment network, or a social platform changing its rules. We will help you deal with it.

Nothing we provide is legal, accounting, tax or medical advice, including anything written by an AI tool.

Limit of what we owe

Where the law allows it, the most TechBeat LLC is liable for, for any claim connected to TechBeat Solutions, is the amount you paid us in the twelve months before the claim arose. We are not liable for lost profit, lost business, or lost data beyond that amount.

Nothing here removes a right you have under law that cannot be removed by an agreement.

Changes to these terms

We may change these terms. If a change materially affects what you pay or what you receive, we will tell you at least 30 days before it takes effect, by email to the address on your account.

Continuing to use the service after a change takes effect means you accept it. If you do not accept it, you can stop, and the cancellation section above applies.

Where disputes are settled

These terms are governed by the law of the State of Florida. Any dispute that cannot be settled between us belongs in the state or federal courts serving Pinellas County, Florida.

Before anybody files anything, we ask that you email us and give us a fair chance to put it right. Most things are a misunderstanding and are fixed in a phone call.